Job Summary: Receive and process requests for quotations, orders, and lead times from customers. Make quotations on standard items, write orders, and relay pertinent order information to customers. Perform telemarketing and direct mail duties within the Customer Service Department where customer contact is primary responsibility.

Principal Duties & Responsibilities:
1. Receive and process telephone, fax, or EDI requests for price quotations, purchase orders, order changes, adjustments, and cancellations. 2. Build and maintain professional rapport with customers in order to give them the best possible service.* 3. Communicate issues, trends or concerns to Customer Service Manager for action or problem resolution if necessary.* 4. Use Macola to enter orders, retrieve customer information, stock status information, status of purchase orders, and to make changes on customer purchase orders. Ensure correct codes are used for retrieving and inputting information.* 5. Use Macola software to invoice customers. Accurately complete related end of period processing requirements. 6. Set up, coordinate, and print pick tickets, packing slips, and mailing labels.* 7. Follow up on inquiries regarding delivery. Work closely with Customer Service Manager to expedite production or shipping related issues that have an impact on customer satisfaction.* 8. Maintain appropriate manual logs and reports. 9. Forward referral information to Customer Service Manager for reporting and tracking purposes.* 10. Perform customer satisfaction and market research telephone and direct mail surveys. Assists with collection and tabulation. * 11. Write timely, accurate and grammatically correct documents that reflect details of meetings and phone conversations.* 12. Follow all safety procedures and promote a safe work environment.* 13. Other duties as assigned.

Job Requirements:
1. High school diploma/GED or equivalent combination of education and experience. 2. Minimum of 3 years experience in customer service and on an established order entry system. 3. Telephone and customer service etiquette skills. 4. Strong verbal and written communication skills, in addition to strong math and problem solving skills. 5. Must be very detail oriented and able to follow through. 6. Must be well organized and have proficient P/C skills (MS Word, Excel, etc.). 7. Post-offer, pre-employment drug screening and criminal background check.